About Our Returns Policies at OcioExim.co.uk

At OcioExim.com, and through many Sellers on our platform, we strive to offer hassle-free returns for most items within 30 days of receipt of delivery. This page provides comprehensive information on our return policies. While most items adhere to our general return policies, specific products may have unique requirements or policies associated with them.

Extended Returns for the 2023 Holiday Season:

For items purchased between November 1 and December 31, you can initiate returns until January 31, 2024. Learn more about our extended return policy.

Key Return Categories:

• Mistaken Returns
• Statutory Cancellation Right
• Our Voluntary Returns Policy
• Returns Costs & Methods
• Other Statutory Rights
• Defective Items After 30 Days
• Ocio Exim Fresh Items
• Ocio Exim Handmade
• Customized Products
• OcioExim.com Gift Cards
• Other Specific Items
• Products not suitable for return due to health protection or hygienic reasons if unsealed after delivery.
• Sealed audio or video recordings, or sealed software, if unsealed after delivery.
• Customised products or goods made to your specifications.
• Perishable items or goods with a limited shelf life.
• Digital content is not supplied on a tangible medium.

Refund Process:

We aim to issue refunds for products shipped by Ocio Exim within a maximum of 14 days, confirmed through an automated email. In certain circumstances, refund time frames may vary. You can typically view the refund in your bank account or credit card statement within a maximum of 7 business days post-refund issuance.

Positive Shopping Experience:

At OcioExim.com, we prioritize ensuring a positive experience for every shopper. If you ever need to return items, you have the right to cancel the purchase within 14 days, in addition to statutory rights covering goods that are not as described, not fit for purpose, or not of satisfactory quality.

Statutory Cancellation Right:

Exercise your statutory right to cancel an order within 14 days of receiving the item. Visit our Returns Support Centre to initiate the cancellation process.

Voluntary Returns Policy:

Beyond statutory rights, most products from Ocio Exim sites can be returned within 30 days if they are unused and undamaged. Visit our Returns Support Centre to initiate a return.

Returns Costs & Methods:

Ocio Exim will refund the cost of returning an item if it was sold or dispatched by Ocio Exim. We offer various return methods, including drop-off services, Heavy-Bulky return options, Locker and Ocio Exim Hub Counter locations, and label-free returns at designated locations.

Other Statutory Rights:

You have additional rights for incorrect, damaged, or defective goods. Refer to Advice guide for more information on these statutory rights.

Defective Items After 30 Days:

Troubleshooting and support may be available for items becoming defective after 30 days. Repair or replacement options are offered, and consumable products or items damaged due to external factors are subject to specific conditions.

Return Policy at OcioExim.co.uk

At OcioExim.co.uk, we are committed to ensuring your satisfaction with every purchase. Our clear and thought-out return policies are designed to provide you with a seamless and positive shopping experience. Please review the information below for details on handling different scenarios related to product returns.

Damages and Issues:

In the unfortunate event that your received item is damaged or has any issues, we are here to assist you promptly. Please contact our Customer Service team as soon as possible to report any damages or concerns. We will work diligently to address the matter and provide a satisfactory resolution.

Exceptions and Return Limitations:

Certain items may fall under exceptions or have return limitations. These may include:

Please note that specific product categories may have unique return conditions. Refer to the product details or contact our Customer Service for clarification.

Exchanges and Refunds:

Our aim is to ensure your satisfaction with the products you purchase. If you wish to exchange an item or seek a refund, please adhere to our return policies outlined in the respective categories. Whether you’re eligible for a replacement or refund, we strive to process your request efficiently.

Contact Information:

For any queries or assistance related to returns, feel free to reach out to our Customer Service team. You can contact us via:

• Email: support@ocioexim.com
• Address: Ocio Exim Ltd

124 City Road

London

EC1V 2NX*

Our dedicated team is ready to assist you with any questions, concerns, or support you may need throughout the return process.

We appreciate your trust in OcioExim.co.uk, and we are committed to ensuring your satisfaction with every purchase. Your feedback is valuable, and we are here to make your shopping experience exceptional.

Removal of Personal Data:

When returning a product, ensure all personal data is deleted, and any accounts latched to the item are de-latched. Ocio Exim is not responsible for items left within the returned product or box.

Feel free to visit our Returns Support Centre for detailed information tailored to your specific return. We’re here to make your shopping experience exceptional!

Thank you for choosing OcioExim.com